Frequently Asked Questions
Do you offer delivery?
Yes. We offer delivery within Lusaka and selected locations across Zambia. Delivery times may vary depending on your location and product availability.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Once your order is submitted, our team will contact you to confirm the details.
What payment methods do you accept?
We accept MTN Mobile Money, Airtel Money, bank transfers, and other approved payment methods. Payment instructions will be provided during order confirmation.
Do you sell genuine products?
Yes. Mobile Planet is committed to providing quality and genuine products sourced from trusted suppliers.
Can I return a product?
Returns and exchanges may be accepted for defective or incorrectly supplied products, subject to our Returns & Refund Policy.
Do your products come with a warranty?
Warranty coverage depends on the product and manufacturer. Warranty details will be provided where applicable.
Can I track my order?
Yes. Our team will provide updates regarding your order status and delivery progress.
Do you offer in-store pickup?
Yes. Customers may choose to collect their orders from our store once notified that the order is ready.
How long does delivery take?
Most deliveries within Lusaka are completed within 1–2 business days. Deliveries to other areas may take longer depending on the courier service.
How can I contact Mobile Planet?
You can reach us through our phone numbers, email address, social media pages, or by visiting our store.
What brands do you stock?
We stock popular smartphone and accessory brands including Samsung, Apple, Xiaomi, Tecno, Infinix, itel, Nokia, Oppo, Vivo, and more.
Are prices on the website up to date?
We strive to keep all prices updated. However, prices and product availability may change without notice.