Terms & Conditions
Welcome to Mobile Planet. By accessing our website and purchasing products from us, you agree to the following terms and conditions.
1. General
Mobile Planet reserves the right to update, modify, or change these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
2. Products & Pricing
All products displayed on our website are subject to availability. Prices are quoted in Zambian Kwacha (ZMW) and may change without notice. While we strive for accuracy, Mobile Planet reserves the right to correct pricing or product information errors.
3. Orders
Orders are subject to product availability and payment verification. We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or stock shortages.
4. Payment Methods
We accept MTN Mobile Money, Airtel Money, bank transfers, and other approved payment methods. Orders may only be processed after payment has been confirmed.
5. Delivery
We offer delivery within Lusaka and selected locations across Zambia. Delivery times are estimates and may vary depending on location, weather, transport availability, and other circumstances beyond our control.
6. Returns & Exchanges
Customers should inspect products upon receipt. Faulty products may be exchanged in accordance with our Returns & Refund Policy. Products damaged through misuse, accidental damage, or unauthorized repairs are not eligible for return.
7. Warranty
Warranty coverage depends on the manufacturer's warranty terms where applicable. Customers should retain proof of purchase for warranty claims.
8. Limitation of Liability
Mobile Planet shall not be liable for indirect, incidental, or consequential damages arising from the use of products purchased through our website.
9. Privacy
Customer information collected during purchases is used solely for order processing, customer support, and service improvement. We do not sell customer information to third parties.
10. Contact Information
For questions regarding these Terms & Conditions, please contact Mobile Planet through our official contact details provided on this website.
11. Governing Law
These Terms & Conditions shall be governed by the laws of the Republic of Zambia.
Last Updated: June 2025